Loyalty Rewards : Help Center

TABLE OF CONTENTS

Step 1: Adding/Linking Customers
Step 2: Earning Points
Step 3: Redeeming Rewards
Additional Resources and Help!

For details on using the loyalty rewards program. Please reference the EZ Dine Studio loyalty rewards program article here: Loyalty Rewards Program

New loyalty members can be added directly through the EZ Dine App with a valid ten digit phone number

Step 1: Adding/Linking Customers

The payment page will display a new loyalty payment tab below the gift card payment selection. The loyalty tab will initialize the loyalty customer account phone number input
Credit card payments will list the loyalty program details at the bottom of each credit card receipt. There will be an additional option for customers to provide a phone number and signup for the rewards program
Tap the Loyalty payment tab. The customer loyalty phone number entry form will be shown inside the loyalty rewards window
Enter the phone number and press done. The EZ Dine App will confirm if a valid ten digit phone number was entered. If the loyalty phone number is not found you will have a YES/NO prompt to register and create the new loyalty member
Tap YES and the loyalty account will now be created and linked to the order. The loyalty number will be listed on the seat order ticket below the items
Existing customers will display their registered phone number and current points balance inside the loyalty rewards window automatically
For removing the linked loyalty account select the red X cancel icon displayed next to the loyalty number. This will detach the loyalty account
Closing out of the loyalty rewards payment window can be done by pressing the X cancel icon on the right side of the loyalty payment window header. This will close out of the loyalty payment window and return back to the normal payment window setting

Adding New Customer

Existing Customer

Step 2: Earning Points

Points will be earned based on the pre-tax total rounded down to the nearest whole number
Depending on the loyalty program settings every dollar spent will equal points earned
The loyalty customer will need to be linked prior to the transaction being finalized in order to accrue points
Loyalty customers can be linked to the entire order or by individual seats. The order level will default to seat one automatically
Select the loyalty payment tab. Enter the customer phone number and press done. Existing points will be displayed to the right of the loyalty number
The loyalty account will be attached to seat one and listed underneath the items on the seat
For multiple seats press the seat number and loyalty payment. The loyalty rewards payment window will update to the corresponding seat number. Each seat will display the loyalty number on the order ticket below the items
Switching between the loyalty rewards and payment windows can be done when selecting the payment types. The loyalty payment tab will display the loyalty rewards window. Pressing X to cancel or choosing another payment type will close out of the loyalty rewards window and return back to the normal payment window
Loyalty numbers can only be assigned to either the order or seats individually. If a loyalty account is already attached to seat. When selecting the loyalty payment tab you will see a duplicate loyalty error check message
Once the loyalty account is linked select a payment method and finalize the transaction. The loyalty customer summary will print on the bottom of the finalized receipt detailing the loyalty number and current points balance

Loyalty By Order

Loyalty By Seats

Loyalty Reward & Payments

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Duplicate Loyalty Error

Step 3: Redeeming Rewards

Link the loyalty customer account and the list of available reward discounts will be shown
You will have the option to apply the reward discount or continue adding more points. Select another payment method to bypass redeeming the reward
When the discount reward is used. The loyalty discount type and name of the reward will be displayed inside the payment window
The points amount required for the reward will be deducted from the loyalty account once the discount reward is redeemed
Only one reward per customer can be used on each transaction
Loyalty points will not be accrued on orders when a reward is redeemed
The full reward discount amount will be applied even when the order total is less than the discount reward amount. Partial reward balances will not be calculated or saved
Item discount rewards will be issued to the base price of the item only. Any modifier or addon upcharges will not be included in the discount
If the required reward item is missing when the reward discount is selected. An item missing from order warning message will be shown
Loyalty reward discounts will be listed on the system financial on the loyalty discount line as a deduction from gross sales