EZ Dine App Android Troubleshooting : Help Center

TABLE OF CONTENTS

Step 1: Close/Restarting The EZ Dine App
Step 2: Restart Tablet
Step 3: Network Settings
Step 4: Clearing EZ Dine App Data

Step 1: Close/Restarting The EZ Dine App

Any instances where the EZ Dine app is performing slowly or frozen you can close/restart the EZ Dine app to clear memory and return performance back to normal usage
Tap the android minimize icon located on the bottom of the tablet taskbar. Depending on the type of tablet the minimize icon will be a square or three horizontal lines icon
Once the minimize icon is selected the EZ Dine app will appear in the background of the android home screen. Swipe up to completely close out of the EZ Dine app
Locate the EZ Dine app on the android home page. If not found on the home page you can swipe up on the android screen to see full list of android apps installed
Select the EZ Dine app and after a few seconds the EZ Dine app will load and display the main login page
Wait a few a seconds before using the device so all open orders are successfully loaded

Step 2: Restart Tablet

For any issues with the tablet touch screen or connecting to outside devices completely restarting the tablet is a potential solution
Each tablet will require holding the power button for a few seconds which will display the power off and restart options on the screen
Microtouch tablets the power button is located on the bottom right underneath the screen
Samsung tablets select the top power and volume down buttons simultaneously
Elo Z30 CFD tablets the power button is located directly underneath the screen in the middle
After the tablets are restarted and back on the android home screen. Locate the EZ Dine app and tap to start back up again

Microtouch Tablet

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Elo Z30 CFD

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Step 3: Network Settings

Being connected to an incorrect network or having both Wi-Fi and Ethernet turned on at the same time can cause issues with the overall EZ Dine app performance and functionality
For double checking network settings navigate to the android home page and select the settings icon
Microtouch tablets inside the network & internet settings page will list the connection type being used
Ethernet should be the only network type on. Microtouch tablets will be a hardwired connection using a cat5 Ethernet cable
Tap the Ethernet option and the Ethernet settings page will open
From the settings page the Ethernet option should be toggled on with the IP address being used listed
The two horizontal arrows icon will be displayed to the left of the Ethernet tab name. This will indicate the correct Ethernet hardwired network in use. The same horizontal arrows icon will be shown at the top right corner inside the android network area of the tablet
Selecting the Internet option should show Wi-Fi as off and Ethernet displaying the horizontal arrows icon confirming the correct network is being used
Samsung tablets will be using Wi-Fi and should be connected to the posezdine wireless network
Navigate to the android home page and tap the settings icon. Connections will list the Wi-Fi network the tablet is currently connected to
Bluetooth and Airplane mode should be toggled off
Any other network type selected or used besides posezdine will cause issues with the EZ Dine app communicating with devices and data syncing

Android Settings

Network & Internet

Ethernet

Ethernet Settings

Wifi Off

Step 4: Clearing EZ Dine App Data

Resetting the EZ Dine app to fix any abnormal behavior can be done by clearing out the internal EZ Dine app data stored locally on the tablet
Once cleared the EZ Dine app will require reauthenticating of the tablet again as this will completely reset all the EZ Dine app settings on the tablet
Navigate to the android home page and select settings and apps
Microtouch tablets you will see recently used apps and all apps. The EZ Dine app should be listed at the top of the recently used app list
Tap the EZ Dine app and select storage & cache
For a shortcut method long press the EZ Dine app directly from the android home screen for a couple seconds. Tap app info and this will take you directly to the EZ Dine app info page
Select clear cache and then clear storage. After clearing storage you will be prompted to confirm the deletion of the app data
Close out of the settings page and start the EZ Dine app back again
Once the EZ Dine app starts back it will require reauthentication of the tablet. Steps on reauthenticating can be found here. Registering Your Android Device
Samsung tablets inside the settings and app page scroll until you find the EZ Dine app
Tap the EZ Dine app and select storage
Select clear cache and then clear data