TABLE OF CONTENTS


A Kitchen Display System (KDS) routes active order tickets directly to device screens in real time, replacing or supplementing standard kitchen printers. Implementing KDS devices improves line management, provides clear ticket timing metrics, increases screen visibility, and eliminates kitchen paper cost.

Before KDS devices can receive orders from the EZ Dine POS app, the KDS feature must be activated on EZ Dine Studio for the store. For instructions on configuring store features, refer to the Enable KDS Studio guide



Step 1: Store Device

  1. Inside the Device section the store device page will list the current devices being used by the EZ Dine App
  2. Select store devices and navigate towards the bottom of the device page
  3. The KDS device section will be listed where you can add new and manage existing KDS devices
  4. Select the green plus icon to add a new KDS device



Step 2: KDS Settings

  1. Enter a KDS device name that will be used and displayed on the KDS tablet header. KDS names can be similar to kitchen printer names to designate the proper menu item routing
  2. Elapsed Time Since: This will be the running ticket time listed for the order
  3. You will have two options to base the order ticket time on the first or last send
  4. First send will use a continual running time based on when the order was first sent to the KDS. Any additional edits or sends on the order will not reset the ticket time
  5. Last send means anytime the order is edited and new items are sent the order time will reset and start back over
  6. Elapsed Minutes: Configuring the KDS tickets to change colors based on the running order ticket time. This provides a visual indication to the kitchen to prioritize the current orders in the que
  7. You will have three tiers for setting up the times based on the colors. The colors listed for each time are setup by default and cannot be changed
  8. The first tier 0 minutes time cannot be edited. This is the default time and color setting for all orders when they are first sent to the KDS
  9. Enter the desired minutes for the yellow and red tiers
  10. Create New Ticket For Additions: Similar to how kitchen printing works. When a new item is added and sent a new KDS ticket will be created. This will be in contrast to the default KDS ticket setting that updates the existing KDS ticket whenever edits are made to the order


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Step 3: KDS Menu

  1. Assign which categories and items will be routed to the KDS device
  2. Search inside the categories and items name fields to pull up the menu list to choose from
  3. Select the green plus add icon next to the name and that will link the category or item to the KDS
  4. Once all the categories and items are assigned tap save. The KDS will now be listed inside the KDS device section for editing or deleting


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Step 4: Registering Your KDS Device

  1. Locate and open the EZ Dine KDS app from the Android desktop home screen
  2. Enter your EZ Dine Studio credentials (Email and Password) on the authentication screen
  3. Tap Login
  4. Select your target operational parameters from the dropdown menu
  • Company
  • Store Location
  • KDS Device Name (pre-configured in EZ Dine Studio)
  1. Tap View Orders to confirm device registration
  2. The active Company, Store Name, and assigned KDS Device Name are displayed prominently in the top-left header of the screen


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Step 5: KDS Orders

  1. Left Section: Send Order Time and Order Identifier (e.g., Table #, Order Name, or Order #)
  2. Middle Section: Running Order Time
  3. Right Section: Ordering Section Tab Name (e.g., Main Dining, Bar, Patio) and Employee Name
  4. Top-Right Corner: Order Status - Dynamic indicator that updates based on the elapsed ticket time
  • On Time (Green): Standard processing window
  • Attention (Yellow): Order approaching target prep time. The order ticket changes to YELLOW and status changes to ATTENTION
  • Urgent (Red): Order exceeded target prep time. The order ticket changes to RED and status changes to URGENT
  1. Sent & Item Structure: Item names display in bold text beneath their designated seat number
  2. Modifiers: Display indented beneath the part item. Add Modifiers identified by a green plus icon. Remove modifiers identified by a red minus icon
  3. Special Instructions: Identified by a blue exclamation mark icon
  4. Voided items: Items voided after sending display with a red background and red strikethrough across the item name
  5. Bumping & Recalling Orders: Tap anywhere on the KDS order ticket to highlight it
  6. Tap the red Bump Order tab in the bottom-right corner of the screen. Note: When multiple KDS devices are in use, bumping an order on one device instantly removes it from all connected KDS screens across the network
  7. Recalling Bumped Orders: Tap the gray/blue Recall Order tab at the bottom of the screen
  8. The most recently bumped order will immediately restore to its active position on the KDS screen

KDS Order


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Voided Item/Order


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Multiple KDS Orders


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Bumped/Recalled KDS Order


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Step 6: KDS App View & Text Size Adjustment

  1. Controls in the top KDS header allow staff to customize ticket layout modes and adjust text font size across Kitchen Display System (KDS) screens
  2. Dynamic View (Default): Order ticket dimensions automatically scale based on item count and ticket length. The number of tickets displayed per row adjusts dynamically to optimize the size of the screen
  3. Static View: Enforces uniform ticket dimensions regardless of how many items an order contains. Static View maintains 4 fixed rows of equal sized order tickets across the display
  4. Switching Views: Tap Switch to Static View( or Switch to Dynamic View) in the top header to toggle between screen layout styles as kitchen workflow requires
  5. Text Size Customization: Tap the Text Size toggle in the top KDS header to open the KDS Text Size preview window
  6. Independently adjust the font size for three distinct order ticket components
  • Items
  • Modifiers
  • Addons
  1. Tap A+ to increase or A- to decrease font size for any section. The value displayed between the buttons indicates the active font size
  2. Tap Done to save and apply the updated display sizes
  3. Default Font Settings: Tapping Reset restores default font sizes across all sections. Items (18pt), Modifiers (15pt), and Addons (15pt)


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Step 7: Change Store/KDS Device

  1. Switching Store Location or KDS Device: Tap the Change Store/KDS tab located in the top-right header of the KDS screen
  2. In the Change Store/KDS pop-up window, select the new Store or target KDS Device name from the selection lists
  3. Tap Switch to save the changes
  4. Verification: The KDS automatically reloads and begins displaying active order tickets for the newly selected store or KDS device
  5. Signing Out of the KDS App: Tap Sign Out from the top-right header of the KDS screen
  6. Signing out completely disassociates the active user and requires reauthentication again to the KDS device

Change Store/KDS


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Additional Resources and Help!

Still have questions? Please contact us any time at support@ezsoftpos.com.


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