Advanced Ordering : Help Center

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Anytime multiple devices are used order syncing will become enabled on each device in order to send messages and updates to every device
Features that will trigger order syncing automatically are the following

The current open orders within the 24 hr day time range will be synced automatically when the following happens

Employees will be prohibited from being logged into multiple devices at the same time. This helps prevent the possibility of data synchronization errors
When selecting use device the device in use message will be displayed. You will need to exist to the main login page on the device currently logged into
Orders currently in use will show a lock icon on the other device. This means the order cannot be opened on any other devices at the same time. When trying to open the order you will see a message that the order is in use and please close the order
Table orders will list the table as greyed out and inaccessible when open on another device
Anytime a device loses connection to the messaging service you will see a syncing disabled message displayed
The syncing disabled message will be listed in yellow on the top header of the EZ Dine App
Using the device while syncing is disabled could result in orders being lost and reappearing once connection to the messaging service is restored. You will have two options for reconnecting back to the messaging service
Closing and restarting the EZ Dine App. Or selecting restart service from the active device list from the control center page
Primary causes for loosing connection to the messaging service would be network connectivity issues on the device itself
The device and the EZ Dine App have not been restarted recently. Closing and restarting the EZ Dine App or completely restarting the tablet establishes a new connection to the messaging service

Device In Use

Open order

Syncing disabled

When placing table orders holding items will be listed as an available ordering feature
Holding allows the front of the house staff to efficiently manage their tables by entering all the items for the table all at once. And then placing a hold on certain items that do not need to be made yet as part of the order
Start a table order and enter items
Tap the hold items tab located at the bottom of the order ticket
The hold items window will be shown listing the seats and available items that can be held
Only items with kitchen printers assigned will be listed as options for holding
Tap the blue pause icon next to the items that need to be held. The item name will change to red and list (held) appended to the item name
The blue pause icon will then change to a red play icon
Tap close on the hold window and the item being held will be shown with a red border around it
Select send options and any items being held will not be sent as part of the order to the kitchen
For un-holding items follow same steps as you would for holding

Any menu items configured on Studio with a upc code will have the ability to be scanned for order entry
Start a new order and scan the item via the usb or bluetooth connected barcode scanner
The menu item name and price will be added to the ticket automatically

The EZ Dine app will automatically detect when a secondary display is being used on the device
Start an order and any items entered will be automatically shown on the display
The display will have two columns listing the order details and prices on the left side. The order cost and total listed on the right side

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