TABLE OF CONTENTS

Step 1: Order Syncing

  1. Anytime multiple devices are used order syncing will become enabled on each device in order to send messages and updates to every device
  2. Features that will trigger order syncing automatically are the following
  • Employee clock in/out status
  • Order is sent
  • Payment/Tip applied to the order
  • Order has been finalized
  1. The current open orders within the 24 hr day time range will be synced automatically when the following happens
  • Device goes to sleep
  • EZ Dine app is closed and restarted
  • New device is authenticated for use
  1. Any orders that are currently open and being accessed will show a lock icon on the other devices. This means the order cannot be opened on any other devices at the same time. When trying to open the order you will see a message that the order is in use and please close the order
  2. Table orders will list the table as greyed out and inaccessible when open on another device
  3. If the device loses connection to the messaging service you will see a message in red that syncing is disabled. This means orders on that device will lost the ability to sync to the other devices
  4. Possible reasons for loosing connection to the message service is usually networked related on the device. Or in the rare occurrence the messaging service is completely down
  5. Once syncing is back online the syncing is disabled message will disappear and you can sync orders through the manager section to get all orders back in sync again on the device

Open order


Back to top


Syncing disabled


Back to top


Step 2: Item Scanning

  1. Any menu items configured on Studio with a upc code will have the ability to be scanned for order entry
  2. Start a new order and scan the item via the usb or bluetooth connected barcode scanner
  3. The menu item name and price will be added to the ticket automatically


Back to top


Step 3: Customer Facing Display

When required a customer facing display(CFD) can be used to show the customer items and cost of an order when entered. The Elo Z30 integrated CFD device will use a 15.6-inch full hd interactive touch display


  1. The EZ Dine app will automatically detect when a secondary display is being used on the device
  2. Start an order and any items entered will be automatically shown on the display
  3. The display will have two columns listing the order details and prices on the left side. The order cost and total listed on the right side
  4. The Elo Z30 display settings will need to be configured to 160 MDPI to completely fit the order details on the display
  5. Navigate to the android display settings. Advanced and select the screen density display option and select 160 for the required setting

Customer Facing Display


Back to top


Step 4: Holding Items

  1. When using table layouts there will be an additional ordering option for holding items
  2. Holding allows the employee to enter items on the order and place a hold on any items not ready to send
  3. This allows the staff to control kitchen ticket times by only sending items needed to be made at that current time
  4. Tap the hold items tab at the bottom of the order. The hold items window will be displayed
  5. Only items with a kitchen printer assigned will be listed as an option for holding
  6. Available items will be shown by the individual seats
  7. Tap the blue square pause icon next to the item. The item name will turn red and list held in parenthesis. The blue pause icon will change to a red play icon
  8. Once the necessary items are held tap close to exist from the hold items window
  9. The held items will be displayed with a red border
  10. Tables that have items being held will have a red border listed around the table
  11. When ready to send any held items on the order tap the hold items tab as before
  12. Inside the hold items window tap the red play icon to release the hold placed onto the item
  13. Tap send and those previously held items will be sent to the kitchen

Holding Items


Back to top


Additional Resources and Help!

Still have questions? Please contact us any time at support@ezsoftpos.com.


NOTE: If emailing, please include your business name in the subject line of the email

and provide your preferred contact information for the best response time.


Visit our help center Help Center for more guides and tutorials