Advanced Ordering : Help Center

TABLE OF CONTENTS

Step 1: Order Syncing
Step 2: Holding Items
Step 3: Item Scanning
Step 4: Customer Facing Display
Step 5: Order Customer Receipt Scanning
Additional Resources and Help!

Step 1: Order Syncing

Anytime multiple devices are used order syncing will become enabled on each device in order to send messages and updates to every device
Features that will trigger order syncing automatically are the following

Employee clock in/out status
Order is sent
Payment/Tip applied to the order
Order has been finalized

The current open orders within the 24 hour day time range will be synced automatically when the following happens

Device goes to sleep
EZ Dine app is closed and restarted
New device is authenticated for use

2. Any orders left open past 24 hours from when they were initially created will display an error when selected

3. Only the 24 hour history of the order is saved. Closing and restarting the EZ Dine App will remove any old orders from being displayed

Employees will be prohibited from being logged into multiple devices at the same time. This helps prevent the possibility of data synchronization errors
When selecting use device the device in use message will be displayed. You will need to exist to the main login page on the device currently logged into
Orders currently in use will show a lock icon on the other device. This means the order cannot be opened on any other devices at the same time. When trying to open the order you will see a message that the order is in use and please close the order
Table orders will list the table as greyed out and inaccessible when open on another device
Anytime a device loses connection to the messaging service. Primarily related to network connectivity issues on the device. You will see a messaging disabled dialog window. Using the device while out of sync could result in orders being lost and reappearing once connection to the messaging service is restored
When the messaging dialog window is displayed the EZ Dine App screen will become locked. Closing the dialog window can be done by pressing Okay or selecting anywhere outside of the messaging window. Navigating between any pages will continually display the message disabled window until you reconnect back to the messaging service
Once the messaging screen has been closed. On the top header a yellow syncing between devices is disabled message will be listed indicating the device is currently out of sync
All active devices will be listed in red signaling the inability to communicate with those devices
You will have a few different options for reconnecting back to the messaging service once network connectivity is reestablished
Pressing the syncing between devices is disabled yellow header. Selecting the red restart service from the active device list on the control center page. Closing and restarting the EZ Dine App
Its recommended every few days or weekly closing and restarting the EZ Dine App as well as power cycling each device. This will help in maintaining a reliable connection to the messaging service and keeping the EZ Dine App performing optimally

Old Orders

Device In Use

Open order

Back to top

Messaging Disabled

Back to top

Reconnecting

Back to top

Step 2: Holding Items

When placing table orders holding items will be listed as an available ordering feature
Holding allows the front of the house staff to efficiently manage their tables by entering all the items for the table all at once. And then placing a hold on certain items that do not need to be made yet as part of the order
Start a table order and enter items
Tap the hold items tab located at the bottom of the order ticket
The hold items window will be shown listing the seats and available items that can be held
Only items with kitchen printers assigned will be listed as options for holding
Tap the blue pause icon next to the items that need to be held. The item name will change to red and list (held) appended to the item name
The blue pause icon will then change to a red play icon
Tap close on the hold window and the item being held will be shown with a red border around it
Select send options and any items being held will not be sent as part of the order to the kitchen
For un-holding items follow same steps as you would for holding

Step 3: Item Scanning

Any menu items configured on Studio with a upc code will have the ability to be scanned for order entry
Start a new order and scan the item via the usb or bluetooth connected barcode scanner
The menu item name and price will be added to the ticket automatically

Step 4: Customer Facing Display

The EZ Dine app will automatically detect when a secondary display is being used on the device
Start an order and any items entered will be automatically shown on the display
The display will have two columns listing the order details and prices on the left side. The order cost and total listed on the right side

Step 5: Order Customer Receipt Scanning

Order scanning will require turning on the enable order scanning store receipt setting. For details on turning on the receipt scanning feature. Please reference the Studio receipt settings article here: Enable Order Scanning

The printed customer receipt will list a QR code on the bottom of the receipt that can be scanned via usb or bluetooth connected barcode scanner
Once the barcode scanner is connected to the Microtouch tablet the use keyboard setting will need to be disabled
Navigate to system settings: Languages & input: On-screen keyboard: Gboard: Physical keyboard: Use on-screen keyboard should be toggled off. Under the toolbar section show on-screen keyboard should be toggled off. Show toolbar toggled on
When using any features that require a keyboard a new toolbar selection will be displayed
Tap the keyboard icon on the toolbar and the on-screen keyboard will now be visible
Employees who will be responsible for scanning the receipt will need to have use device and employee order access permissions turned on
Once logged into the device the customer order receipt can be scanned at anytime from the POS control center or order pages
When the receipt is scanned it will automatically navigate to the order's payment page
Only the entire order will be scanned and not by each individual seats on an order
Anytime the receipt is scanned and the transaction has already been finalized. A message will be displayed indicating the order has been closed and can be found inside the transaction history section